Return Policy

Your satisfaction guaranteed!

• If you have received damaged, defective, or incorrectly shipped merchandise please notify Customer Service within 30 days and follow the Returns Procedures below for a full refund and/or to request a replacement order.
• If you simply changed your mind, please notify Customer Service within 30 days and refer to the Returns Procedures below. Please keep in mind that in this case we’ll only accept returns of unopened merchandise in perfect resalable condition. Original shipping and handling charges cannot be refunded, and you will be responsible for all costs associated with the return shipment.

Important Information

• All returns must be approved by Customer Service. Once validated, a Return Authorization Number (RA#) is issued. All returns must display the Return Authorization number on the outside of each box, along with the customer's return address. Returns received at our facility without an authorization will be refused on delivery.

Returns Procedures

• Please follow the simple steps below to ensure a fast and accurate processing of your return and credit or re-shipment:

1. Contact Customer Service

• You must contact Customer Service to obtain a Return Authorization Number (RA#). Returns cannot be accepted without this number. You may email customer service at manager@directtoustore.com.

• • Order confirmation number
• • Your name
• • Your e-mail address
• • Your phone number
• • Product #
• • Product Name
• • Reason for return

2. Pack and Send

• • Fill out the return label (provided on the back of your invoice), including your RA#. Returns cannot be accepted without an RA#.
• • Enclose merchandise and this completed form in a sturdy package (the original package is preferred).
• • Enclose the original packing slip/invoice in the package.
• • Affix the return label to the outside of the package and send to the following address:
  
  

DirectToU, LLC
Returns Department
300 Omicron Ct.
Shepherdsville, KY 40165