Seasoned 9-1-1 operator Jordan Turner (Halle Berry) makes a mistake during a call that results in the murder of a teenage girl at the hands of a sadistic killer. Six months later, she is still haunted by the tragedy and now only works training new operators. But when the same man kidnaps another young girl (Abigail Breslin), Jordan risks her own life to bring the madman to justice. Morris Chestnut, Michael Eklund, Michael Imperioli also star in this intense thriller. 94 min. Widescreen (Enhanced); Soundtracks: English Dolby Digital 5.1, DVS, French Dolby Digital 5.1; Subtitles: English (SDH), French, Spanish; audio commentary by Berry, Breslin, others; "making of" featurette.