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Business & HR Training: Customer Service How to Handle DifficultCustomers
Format: DVD Genre: Special Interest-Instructional
Business & HR Training: Customer Service How to Handle DifficultCustomers

Business & HR Training: Customer Service How to Handle DifficultCustomers

Format: DVD Genre: Special Interest-Instructional
DVD 
List Price: $34.99
Price: $29.74
You Save: $5.25 (15%)
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The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways. They need someone with who they can vent, someone who will provide a quick resolution. Businesses who understand how to handle difficult customers can reap huge rewards. We will learn how complaints are the greatest source of learning, the actions and behaviors that could frustrate a customer and the techniques to handle a perceived difficult customer.
Studio: TMW Media Group
Release Date: 5/21/2020
Item #: 2312690X
UPC #: 709629270053
Attributes: Alliance Mod, Manufactured on Demand
Product Type: DVD

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