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Customer retention is critical for most businesses. Experts have proven that it costs a whole lot more to attract a new customer than it does to keep an existing one. Yet many companies do not have a specific customer retention plan in place. In this exciting and idea loaded sales training video, you'll discover powerful customer retention strategies for immediately boosting sales. Highly acclaimed speaker Michael Wickett delivers practical and unique ideas for connecting with customers at a deeper level through questions, listening, and communication excellence. He shares clever tactics for boosting customer loyalty, plus he shows you how to get more referrals than ever before. Hell also show you a method and order in which to ask questions that will have a direct relation on how much the customer likes you. Finally, Michael Wickett shares creative and impactful ideas for winning your customers trust and keeping it for life! You will thoroughly enjoy and benefit from this outstanding sales training video for increasing customer retention - HOW TO ASK THE MOST IMPORTANT QUESTIONS AT THE RIGHT TIME - TURNING YOUR CUSTOMERS INTO WALKING TESTIMONIALS - HOW TO RECEIVE HIGH QUALITY, HONEST ANSWERS TO YOUR QUESTIONS - CUSTOMER RETENTION STRATEGIES THAT WILL MAKE THEM SAY WOW - STRENGTHENING RELATIONSHIPS BY SUPPORTING PEOPLES ALIVENESS