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Frequently Asked Questions







Q. How much do you charge for shipping?
A. See Shipping Rates for additional information.

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Q. Do you charge sales tax?
A. We collect sales and use tax as required by applicable law. Your order total will reflect any applicable tax. Orders shipped to FL, KY will be charged sales tax.

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Q. Is it safe to use my credit card?
A. Yes. We use encryption technology to keep your information safe.

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Q. Why does Explicit Content appear next to some album names?
A. Explicit Content appears next to albums that have been identified as containing strong language, sex or violence. Please refer to www.parentalguide.org for additional information.

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Q. What is your return policy?
A. Please see our Return Policy for specific information regarding returns.

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Q. Why do you want my phone number to check out an order?
A. Some shippers require the phone number to aid in resolving delivery problems.

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Q. What payment methods do you accept?
A. We accept Paypal, Visa, MasterCard, American Express, and Discover.

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Q. Do I have to enter my credit card number every time I place an order?
A. Yes, you have to enter a credit card number every time you place an order since we don't save credit card numbers for your added security.

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Q. When will my order arrive?
A. Most orders should arrive within 2 - 7 days. All orders are shipped via US Domestic Mail unless other shipping options are selected. Before checking out your order you have an option of selecting US Domestic Mail, UPS Next Day Air or UPS 2nd Day Air. Additional charges apply when shipping via UPS.

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Q. What is Media Mail?
A. Media Mail is a less expensive method of shipment than US Domestic Mail. Delivery times are typically 5-14 days.

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